Experience North Country

Terms & Conditions

Segway Experiences will operate in almost all kinds of weather; however, the operators reserve the right to cancel a booking if the operator considers the weather conditions adverse enough to affect the safety of their riders. If in any doubt, contact them on the day of your scheduled booking.
If a rider arrives late they will not be permitted to participate and no refund will be given. If a rider or group of riders arrive late, and they are the only riders for a particular booking, at the operator’s discretion, the booking may proceed – but for a reduced duration equivalent to the remainder of the allotted time.
Each rider will be required to sign a printed copy of these terms and conditions. If a rider does not sign these terms and conditions, they will not be permitted to ride and no refund will be given. Any rider under the age of 16 years must be accompanied by an adult and or must have the printed version of these terms and conditions signed by someone 18 years or older.
Any photographs or video material captured by the operator during any of their Segway Experiences may be used by them for promotional purposes, including publication on their website.
RIDER REQUIREMENTS
Riders failing to meet any of the following requirements will not be able to participate in any part of the proposed Segway Experience. Cancellations will be subject to the standard Cancellation Policy:
Riders must be at least 12 years of age.
Riders must weigh at least 45kg (approximately 7 stones / 100 lbs).
Riders must be no heavier than 110kg (approximately 17.5 stone / 245 lbs).
Riders must wear a helmet. Helmets will be provided.
Riders must wear suitable footwear (e.g. trainers or comfortable shoes).
Riders must be able to stand for the duration of the experience and without stopping (for toilet breaks, rests etc.)
Riders must be able to step on-to and off the base of their machine unassisted (following training). The step is approximately 8 inches / 20 cm tall.
Riders must be able to lean from side to side and forwards and backwards, whilst standing upright on the machines.
Riders must not be under the influence of drugs or alcohol.
Riders must follow the instructions of their Guide – at all times – relating to all aspects of their Segway Experience. Failure to follow such instructions will result in the Segway Experience for the offending Rider being cancelled.
Riders must have adequate vision in order to safely operate a Segway PT, which can move at speeds up to 12.5MPH, and must wear any prescribed glasses where appropriate.
Riders must inform their Instructor of any vision impairments which may affect their safety before participating in a Segway Experience.
Pregnant women or people with back injuries and/or other serious health problems should not participate in any of Our Segway Experiences.
ACCEPTABLE BEHAVIOUR
The operators have a zero tolerance policy concerning any verbal or physical abuse against their employees, customers, equipment, operating environment and any third parties who may be present. If they deem any rider to be abusive, they will not be able to participate in any of their Segway Experiences. This includes but is not limited to aggressive, dangerous and intimidating behavior or language. We will not hesitate to immediately inform the police if behavior warrants their attention.
Riders are not permitted to smoke at any time whilst operating a Segway PT.
Riders are not permitted to use handheld mobile phones, cameras or recording equipment whilst operating a Segway PT, unless the Segway PT is stationary.
Riders are not permitted to stop the tour to make use of their mobile phones, cameras or recording equipment, unless at a location designated by the Guide.
Riders must not drop litter at any time during their Segway Experience.
Riders must follow the guide generally in single file and adhere to instructions given by the tour guide unless the tour will be suspended until a safe riding style is adhered to.
CANCELLATION POLICY
All cancellations - regardless of reason - will not be refunded if booked using a voucher. In such cases, alternative dates and times will be offered, except as outlined below.
The operator will only offer a full refund (excluding voucher bookings) if notification of a cancellation from a rider is received more than 7 clear days prior to the scheduled booking commencing. Notifications of cancellation can be made via phone or e-mail and must include the booking or payment reference, and written confirmation will be given of acceptance terms.
Notifications of less than 7 days but more than 48 hours (2 clear days) we will endeavor to reschedule the booking for a more suitable time.
Notifications of less than 48 hours (2 clear days) no option to reschedule will be provided unless the original timeslot is resold.
The operator reserves the right to prohibit any rider, prior to commencement, during training or during operation, from participating in any of their Segway Experiences, if they fail to meet the Rider Requirements or do not maintain at the tour guides discretion and acceptable behavior, as specified in these terms and conditions. In such cases, no refunds or alternative dates will be given.
If the operator cancels a Segway Experience due to prevailing weather conditions or other unforeseen circumstances (e.g., technical difficulties), a refund (excluding voucher bookings) or alternative dates/times will be offered. The operator will endeavour to inform riders of such cancellations using any contact information supplied at the time of booking. When such a cancellation occurs, you accept that they are not liable for any losses any affected riders may have incurred.
LIABILITY WAIVER
There is a risk of death or injury when using a Segway PT. The operator will provide sufficient training so as to minimise all reasonable risks, however, you acknowledge that the operator’s Segway Experiences are undertaken at your own risk.
You agree that the operator is not responsible for any personal injury, death, loss or damage which may occur, unless it occurs as a direct result of their negligence.
If you cause any damage, loss, injury or death, as a result of inappropriate actions not resulting from the operator’s negligence, you accept liability for those actions and agree to be held accountable for them